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About Lorraine Press and Job Submission
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| Q. Where are you located? |
A. We are based in Salt Lake City, Utah. Our address is 1952 West 1500 South, Salt Lake City, UT 84104. We have a map on our website to show you how to get here.
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| Q. What are your hours of operation? |
A. Our front office is open from 8:00am to 5:00 pm
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| Q. What kind of work do you specialize in? |
A. Lorraine Press specializes in customized file preparation for any print media. We can print on numerous stocks. We produce brochures, ad campaign materials, annual reports, catalogs, product sheets, posters, many fine art reproductions. If you need high-quality results, attention to detail, and superb color management, Lorraine Press can meet your needs.
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| Q. Do you provide prepress and printing? Do you have an in-house bindery? |
A. Lorraine Press has both prepress and print departments. Our prepress department offers a full range of state-of-the-art digital capabilities. Our pressroom is equipped with the most up-to-date presses with coating capabilities with a sheet size of up to 40". We also have a full-service, in-house bindery.
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| Q. How can I get the fastest turnaround time? |
A. Turnaround time varies with the project. One postcard takes less time than a 300-page perfect bound book. So plan ahead! Planning ahead will give you the fastest turn around time. Start working with us before your project is "ready to go to the printer." Also, if you are a new customer, apply for credit by filling out a Lorraine Press Credit Application. Involve your Sales Representative early.
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| Q. How quickly can I get an estimate from Lorraine Press? |
A. Use our online Request a Quote form for efficient service. You could also call us toll-free 1-800- or locally at 801-972-5626 and speak with one of our Sales Representatives.
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| Q. How much does it cost to print with Lorraine Press? |
A. The best and most accurate way to find a dollar amount for your project is to request an estimate from us.
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| Q. How do I send my files? |
A. You can upload your files to us from our website. Or if your files are small enough, you can e-mail your files to us (under 10 MB). Or you can also just mail us a CD or DVD or zip/jaz disk to Lorraine Press 1952 West 1500 South Salt Lake City, UT 84104.
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| Q. How will I know you have received my files and that everything is okay? |
A. We will contact you if there are any questions we have about your files, whether they come over email or in the mail. Also, after uploading a file on our website, a screen appears that tells you if the upload was successful.
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| Q. How can I check on the status of my job while it's at Lorraine Press? |
A. Your Sales Representative can quickly check on your job, just contact him/her.
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| Q. How can I schedule press "ok's" at hours that are convenient to me? |
A. Just contact your Sales Representative. But in order for us to be able to schedule press time, we need to have your approved, final proofs in hand. So plan ahead. Build time for proof changes into your schedule, and return your proofs to us as quickly as possible.
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| Q. Does Lorraine Press deliver or must I pick up my job? |
A. Lorraine Press does deliver jobs, but you are also free to come pick up your job as well. We also can use a courier service or shipping companies to deliver your job to you. Just work out the details with your Sales Representative.
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About Files and File Setup
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| Q. What is your bleed? What is bleed? |
A. Lorraine Press requests bleed to be 1/8 of an inch over the final trim size of your document. If you want an image to go to the edge of your printed piece, then you need bleed, which is extending your picture past the edge of your document to allow for trimming.
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| Q. How can I be sure that I have given you all the components you need to do my job? |
A. There are many preflight programs that will tell you all the pieces you need to support your job. Some of them will package your project up for you too. Using one of these programs is the best way to ensure your complete job comes to Lorraine Press.
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| Q. Where are the fonts located on my PC so I can send them to you? |
A. Fonts on a Windows PC are usually located on the C drive in the Windows folder, in the Fonts folder.
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| Q. Can I use d.fonts? |
A. d.fonts are meant to be system fonts on a computer, for viewing on screen only. Using them in a piece to be printed is risky, because they may not print out the way they look on screen.
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| Q. What does spot color and four color process mean? |
A. Four color process printing uses four inks: cyan, magenta, yellow, black. These four inks can create many colors on a printed page. However, some clients prefer to use a specific color, such as for logos, or corporate colors. A spot color can then be used. This is a specific color that is chosen, not made out of the four process inks. Spot colors can be added to a four color process job, making it a five or six color job.
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| Q. What is a pdf, and how do I make one? |
A. A Portable Document Format is a file format that Adobe created so documents could be shared over a wide range of computers. Adobe Acrobat Reader is free, and available for download on the Adobe Website. Acrobat Reader allows a user to view and print pdfs. Acrobat Distiller is used to create a pdf, and is a part of the Adobe Acrobat program. Various settings are used depending on how the pdf is to be used. There are other programs and ways to create a pdf. So far, Adobe Distiller has proven the most reliable, though.
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| Q. Can you extract my photo out of the background it is currently in to make it appear as though it is floating in a new background? |
A. Yes, we can do this.
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| Q. Do I need a color profile? |
A. Lorraine Press has color calibrated its entire printing process. We don't need you to include a color profile with your files because we use our own profiles.
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| Q. Why do I need to login? |
A. Once you login, you will have access to many features of our website that aren't available to everyone. Clients who login are able to upload files, see a catalog of previous jobs, order and reorder jobs, and much more. We encourage all our clients to use these expanded features.
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